How to Enter the Service Mode on the Oracle Touch BES990

The Oracle Touch has a very thorough and useful service mode, which lets you view error codes, check temperatures, water level and heaps more. It's the first place to go whenever you have any issues with your machine.

To enter Service Mode, follow these steps:

1. Turn the switch off at the wall and hold down the power button on the front panel.
2. Keep holding the button in and switch the machine on at the wall.
3. Let go of the button when you see the logo appear.
4. If it worked, you will be prompted to enter a password. Enter 00000 then press the green tick.

Here you will see 4 options:

1. Cycle Counter - This is useful to find out how many drinks the machine has made and how often it has been cleaned.
2. Error Counter - Each time a fault inside the machine occurs, it is logged in here, so this is usually the most useful option to look through if you have an issue.
3. Live Debug - This lets you see what the machine is doing in real time. This is where to come to get useful information such as the temperatures and water levels of the boilers.
4. System Info - This will just give you the firmware version you have running.

A useful, example of why you would use this mode is if your machine is not heating up fully:

1. Enter Live Debug mode
2. Scroll through and make a not of the temperatures of the coffee (LD01), grouphead (LD03) and steam (LD02) boilers. They should be approximately 93c, 90c and 135c respectively when fully hot.
3. The other important information is water levels, as the boilers will not heat up if they are not sufficiently filled. Look under the steam boiler screen and take note of LD08 and LD09. These values will be less than 1880 if water is present.
4. You will usually find that one of these values doesn't look right, which can help you decide on the next steps.
5. More help with this issue and these next steps can be found here: Oracle Touch BES990 Descale Failure Guide